INMO’s AIR3 smart glasses were recalled in the United States and Canada on September 24, 2026 because the left arm can overheat during long use. Owners are told to stop wearing them now and not to put them on again until the system runs version 3.16, a free update INMO helps you install online. About 1,643 pairs were sold in the US and 120 in Canada, through Amazon, INMO’s own shop and Kickstarter, between December 2025 and August 2026, for $900 to $1,300.
Is your pair one of them
The recall covers the model as a whole. Neither the US Consumer Product Safety Commission (CPSC) nor Health Canada lists serial numbers or a production window, so every AIR3 sold in that period counts. That includes pairs that reached backers through the Kickstarter campaign, which both notices name as a sales channel alongside Amazon and INMO’s shop.
The AIR3 is the pair INMO sold for live AI translation, productivity apps and streaming video on a display in the lens. If you bought it for travel, an afternoon of live translation is the sort of extended use to avoid until the update is in.
To check, look at the inside of the right arm. The recalled glasses are black, with “AIR3” and “INMO” printed on a label there. INMO’s GO3, the model its shop now sells, is not named in either notice.
If you were thinking of selling a pair secondhand, don’t. US federal law bars anyone from selling a recalled product, and the Canadian notice says the same of selling, passing on or even giving one away.
Getting version 3.16
INMO handles the update by email. Its recall page asks for two things, sent to support.usa@inmoxr.com: a photo of the glasses, and your order number with the shop you bought from, if you still have them. INMO then walks you through the system update online at no charge.
The phone numbers differ by source. The CPSC lists 888-212-9620, Monday to Friday from 9 a.m. to 5 p.m. Eastern. Health Canada lists 1-800-689-8547 for the same hours. INMO’s own site carries both, the first on the recall page and the second in its footer. Email is the route both agencies and INMO agree on.
Two regulators, two descriptions
The joint notice was issued by both agencies on the same day, yet they describe it differently.
The CPSC files the remedy as a “repair” and the hazard as a “risk of serious injury or death due to burn hazard”. It says INMO has received 10 reports of the glasses overheating, “including reports of a burning sensation to the face and the left side of the ear”. Health Canada describes the remedy plainly as a firmware update to version 3.16. It counts the same 10 US reports as overheating incidents with no reports of injuries, and none at all in Canada as of September 17.
Both can be true if people reported a burning sensation without a recorded injury. For an owner the useful reading is the CPSC’s: the heat was enough for people to feel it on the face.
INMO’s own page frames it as a “voluntary product safety improvement program”, and the word recall appears there only in a photo caption and the closing line. The version number does not appear at all. Above it, the site banner advertises $100 off the GO3.
Why the heat sits in the arm
Standalone display glasses pack a phone-class chip, a battery and the display drivers into the frame, with no phone to share the load. The AIR3 runs Android on a Snapdragon XR chip, according to press coverage of its launch. A rival in the same class, the RayNeo X3 Pro, drives two full-color micro-LED projectors and a Snapdragon AR1 Gen 1 from a 245 mAh battery.
Much of that heat leaves through the arm resting against your temple. The CPSC places the problem in the left arm. INMO has not said what sits there or what failed.
What INMO has not said
A software fix for heat generally works by making the hardware do less: lower chip speeds, a dimmer display, or an earlier shutdown when the frame warms up. INMO has not published release notes for 3.16, so these questions are open:
- what the update changes, and whether battery runtime, brightness or performance drop
- whether the update can be installed without contacting support
- whether pairs sold to Kickstarter backers outside the US and Canada are covered
- what to do if your pair still runs warm after updating
Before you put them back on
Send the email first, then wait for INMO’s reply before charging and wearing the glasses again. After the update, confirm that the system version reads 3.16. If the left arm still gets hot during a long session, take the glasses off and tell the regulator. The CPSC keeps a complaint form for recall remedies that do not work, and Health Canada takes reports through its online incident form.
